Support Center - Providers
Sep 30, 2025
[Active and Known Issues] [SIRAS Communications]
- Contact Us via phone or email.
- Provider FAQ
- Getting started, quick help for new provider staff.
- For a page by page guide to the SIRAS Program, visit the User Manual
Have you started working at different District that also uses SIRAS?
Please don't have your SEDS coordinator create a duplicate SIRAS account for you.
Instead, request a user transfer of your existing SIRAS account.
Introduction to SIRAS
Provider Best Practice
- When opening cover page, inspect it to ensure all latest IEP dates are accounted for.
- If the cover page doesn't mention the last IEP held a previous district, contact SEDS coordinator for help.
- Communicate to the SEDS coordinator any change of participation. Starting or stopping of participation.
- Document in SIRAS PWN when students stop participating by cessation of services or withdrawal, while still living in District.
- Document in SIRAS reasons for any meeting delay reason other than late without cause.
- Don't keep meetings open longer than 90 days.
- Follow your district policy on number of documented contact attempts needed to close out meeting event with no signature.
- Don't fill out next year's data form or revisions to next year's data form during a meeting in the Fall.
- About SIRAS Systems
- Navigating through SIRAS
- Understanding Active/Inactive/Pending Status in SIRAS
- SIRAS Training
- Tips & Reminders
- Service Log Help
- Typical resolution steps to most issues while using SIRAS
Login Related Issues
- Why do I keep getting logged off?
- Program is slow or unresponsive
- How do I use School Groups in Siras? (padlet link)
- How do I reset my password?
- How do I change my password?
- How do I change my first or last name of my user account?
Uploading documentation
- Document File Form Manager Help
- How do I upload the most recent IEP document from outside Siras into the IEP manager for easy review?
- I am having trouble uploading files
Search questions
- Finding your Caseload
- Using the Search Feature in SIRAS
- Problems Finding Students
- How do I find ESY students?
Entering data
- Difficulties Entering Information on Forms
- Problems Entering Information in the Student Profile
- Unlocking a Student Record
Signing questions
- What is Name contains invalid characters message for?
- Form Links & eSignature Troubleshooting
- Issues Related to Sharing Forms / Files / Emailing
Meetings and IEP/forms manager questions
- Checklist for Avoiding Common Errors on forms
- Accessing Spanish Forms/Translating Forms into Spanish
- Issues Related to Finalizing and Reactivating Meetings
- Problems Locating Forms
- Problems Related to Printing and Finalizing the Meeting
- How do I change meeting type?
- Selecting Meeting Purpose
- What are 'pending changes' for?
- Force Finalize a meeting procedure
- Setting up a Second Meeting
Special ed. procedures
- Provider FAQ
- 10 Steps to Developing an IEP
- Student Does Not Qualify (DNQ)
- Student Exit from Special Education
- Transition IFSP to IEP Meeting Procedure - Part C to Part B
- Starting a Second Initial Evaluation
Forms and printing questions
- How do I use Print/Preview/Options in the Forms Manager?
- Why are the forms of my meeting showing in gibberish?
- How do I make a fillable form read only before I upload into Siras?
- When SIRAS Updates Existing Forms
- Why does Chrome always download my forms?
Goal Developer questions
User account record procedures (SIRAS user accounts)
- Manage Users - My account area
- Manage Caseload [User requests sent to Home Page]
- Caseload assignment [Home Page]
