[Provider Support] [SIRAS Admin Update Center] [SIRAS Communications]

 

Typical Resolution Steps to most crashing issues:

Don't miss the 'Recent Changes' tab in the SIRAS Home page area:

 

 

[10/30/2024]

 

[16346 - Get the cat when trying to 'send' transfer records- Resolution is pending, try again 10/31/24]

 

Active unknown issues

If you are having difficulty with Siras please reach out to [email protected] for further assistance.

Please only include ID or SSID not full first/last/dob of students if relaying a record to review.

Resolved issues [Ticket#, description ] (resolve date)

[13157 - Unable to edit list choices or export choices by double clicking.  Chrome updates resolved this. ] 5/29/2024

[13187 - Menus are staying stuck down. Resolved 7/15/2024]

[13809 - Get the cat picture error while clicking Edit CALPADS Reporting in archived transaction] (5/22/2024)

[12514 - Get the cat picture error while opening or saving forms when working on an initial evaluation] (5/14/2024)

[12722 - System crash upon password reset ] 5/4/2024

[12529 - DSEA and View inocoming change of scope not allowing access ] (4/30/2024)

[11912 - Individual form links in saved meeting open only first form ] (3/26/2024)

[11254 - PDF with Gibberish](Feb. 2024)

[11263 - Won't print - Aw, snap!  message](Feb. 2024) 

[11260 - PDF doesn't load, grey screen](Feb. 2024) 

 

 

Workaround for PDF Viewer issues:

 

• Document won't load at all:  Try clearing browser cache
• Speculative fix deployed, reverting default version of pdf.js to v3
• Try changing User Preference in SIRAS: System/Browser default.  This will cause Chrome, etc. to use its native PDF viewer instead of the one SIRAS provides.
• Download the PDF and open with Adobe Acrobat or desktop system PDF viewer.