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Typical Resolution Steps to most crashing issues:

Don't miss the 'Recent Changes' tab in the SIRAS Home page area:

 

 

[13157 - Unable to edit list choices or export choices by double clicking.  This is an issue only with Chrome on Windows as far as we know, as a workaround use the (add) (remove) buttons ] 5/29/2024 - Use Add Remove buttons after highlighting field, or wait for Chrome to update, or use alternate browser.
 

 

 

Active unknown issues

If you are having difficulty with Siras please reach out to [email protected] for further assistance.

Please only include ID or SSID not full first/last/dob of students if relaying a record to review.

 

Fixed issues [Ticket#, description ] (resolve date)

[131878 - Menus are staying stuck down. Resolved 7/15/2024]

[13809 - Get the cat picture error while clicking Edit CALPADS Reporting in archived transaction] (5/22/2024)

[12514 - Get the cat picture error while opening or saving forms when working on an initial evaluation] (5/14/2024)

[12722 - System crash upon password reset ] 5/4/2024

[12529 - DSEA and View inocoming change of scope not allowing access ] (4/30/2024)

[11912 - Individual form links in saved meeting open only first form ] (3/26/2024)

[11254 - PDF with Gibberish](Feb. 2024)

[11263 - Won't print - Aw, snap!  message](Feb. 2024) 

[11260 - PDF doesn't load, grey screen](Feb. 2024) 

 

 

Workaround for PDF Viewer issues:

 

• Document won't load at all:  Try clearing browser cache
• Speculative fix deployed, reverting default version of pdf.js to v3
• Try changing User Preference in SIRAS: System/Browser default.  This will cause Chrome, etc. to use its native PDF viewer instead of the one SIRAS provides.
• Download the PDF and open with Adobe Acrobat or desktop system PDF viewer.