[Provider Support] [SIRAS SEDS Coordinator News] [SIRAS Communications]
- Click here for resolution steps to most crashing issues:
- Click here for troubleshooting sending email form link issues:
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Active and known issues
When using SIRAS to send link emails for signatures and recipient doesn't get email.
- Confirm the recipients email address is correct.
- Confirm the recipients email mailbox is not full.
- Confirm with district tech. department that the email domain 'notify.sirassystems.com' is not being blocked by district email filter/firewall.
- Have recipient check the email spam/junk mail folder.
Workaround: Use the 'copy to clipboard' button, that will copy the link to send. Then send send the link with your work email.
Resolved issues [Ticket#, description ] (resolve date)
[22632 - Send Email Links not sending emails] (10/20/2025) See THIS LINK for help with sending emails from SIRAS.
[19185 - Getting kicked out while in form manager] (4/18/2025)
[16346 - Error trying to 'send' transfer records] (10/31/24)
[13157 - Unable to edit list choices or export choices by double clicking. Chrome updates resolved this. ] (5/29/2024)
[13187 - Menus are staying stuck down. Resolved] (7/15/2024)
[13809 - Error while clicking Edit CALPADS Reporting in archived transaction] (5/22/2024)
[12514 - Error while opening or saving forms when working on an initial evaluation] (5/14/2024)
[12722 - System crash upon password reset ] 5/4/2024
[12529 - DSEA and View inocoming change of scope not allowing access ] (4/30/2024)
[11912 - Individual form links in saved meeting open only first form ] (3/26/2024)
[11254 - PDF with Gibberish](Feb. 2024)
[11263 - Won't print - Aw, snap! message](Feb. 2024)
[11260 - PDF doesn't load, grey screen](Feb. 2024)
Workaround for PDF Viewer issues:
- Document won't load at all: Try clearing browser cache
- Try changing User Preference in SIRAS: System/Browser default. This will cause Chrome, etc. to use its native PDF viewer instead of the one SIRAS provides.
- Download the PDF and open with Adobe Acrobat or desktop system PDF viewer.
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