Form Links & eSignature Troubleshooting
Use this page when a recipient is not receiving a SIRAS Form Link, the link does not open the expected form, or the recipient cannot access the appropriate eSignature field.
For instructions on creating, sending, managing, and completing Form Links and eSignatures, see Email Form Links and eSignatures.
Error Sending the Email from SIRAS
SIRAS will check on the status of email delivery after it is sent. There are many reasons that an email might be undeliverable which will be recorded back in SIRAS as an error message.
If SIRAS reports that the email is undeliverable or that an error occurred while sending, first confirm that the recipient's email address is correct.
Whenever possible, send the Form Link directly through SIRAS so the request is recorded in SIRAS and delivery errors can be reported to the sender.
The SIRAS Form Link dialog can send the message directly or copy the link for a manual workaround.
Correct the recipient address if necessary and send the request again. If no error is reported but the recipient does not see the message, continue with the steps below.
Recipient Did Not Receive the SIRAS Email
- Confirm the recipient's email address.
- Confirm that the recipient's mailbox is not full.
- Have the recipient check Spam or Junk.
- If the message is in Spam/Junk, move it to the Inbox and mark it as not spam.
- If the message may be blocked by the recipient's organization, see Recipient's Email Server Blocks the Message.
Manual workaround
If the SIRAS email still cannot be received, use Copy to Clipboard in SIRAS and paste the Form Link into an email sent from the user's district work account.
If only part of the URL is copied, the recipient may be sent to the regular SIRAS login page instead of the requested form. If that happens, copy the link again into a new email.
Recipient's Email Server Blocks the Message
SIRAS Form Link and eSignature messages are sent from:
If the recipient's organization uses aggressive email filtering, the message may be rejected, quarantined, or filtered before it reaches the recipient's Inbox or Junk folder.
What the recipient should check
- Check the Inbox, Spam, Junk, and any quarantine or blocked-message folders provided by the email system.
- Confirm that the recipient's email address is correct in SIRAS.
- If the organization provides a self-service email quarantine, search for messages from [email protected] or the domain notify.sirassystems.com.
What district or organization IT should check
If the message cannot be found, ask the recipient's IT or email administrator to check the organization's mail gateway or message logs for mail from:
- [email protected]
- notify.sirassystems.com
The administrator should determine whether the message was rejected, quarantined, or blocked by an organization-level mail rule. If appropriate under the organization's email-security policy, the sender or sending domain can be added to the organization's allowlist.
Temporary workaround
If the recipient's email system continues to block the SIRAS message, use Copy to Clipboard in SIRAS and send the complete Form Link from the user's district work email account.
An incomplete link may send the recipient to the normal SIRAS login page instead of the requested form.
The Form Link Opens the SIRAS Login Page
This commonly occurs when a Form Link was manually copied into another email and the complete URL was not preserved.
Return to the request in SIRAS, copy the complete link again, and resend it. Sending the request directly from SIRAS is preferred when possible.
The Correct Signature Line Is Not Available
The recipient role selected when the Form Link is created determines which eSignature fields the recipient can use.
Select the correct recipient role so the appropriate signature lines are available.
| Recipient role | Signature access |
|---|---|
| Parent / Guardian / Adult Student | Can sign Parent/Guardian signature fields. Other participant signature fields are blocked. |
| General Education Teacher | Can sign applicable participant eSignature fields except Parent/Guardian fields. |
| Other Participant | Used for principals, counselors, outside agencies, students, and other participants who do not already have SIRAS access. Can sign applicable participant fields except Parent/Guardian fields. |
Form Links are primarily intended for recipients who do not have access to the student's SIRAS record. Opening the link from the same web browser where you are logged in to SIRAS will not allow the link to be opened.
The Form or Signature Is Hard to Find
- Confirm that the correct form was sent.
- For a multi-page request, use the form/page tabs near the top of the page to move between forms.
- Scroll through the entire form; the signature field may be farther down the page.
- If controls are not visible, zoom out slightly in the browser.
For detailed help after the recipient has successfully opened the signature page, see Troubleshooting Signing a Form by Email.
Browser or Device Problems
If the page does not display or function correctly, try a current version of Chrome, Edge, Safari, or Firefox.
Very old browsers or devices may not display the Form Link interface correctly. If a mobile device is causing difficulty, retry from a desktop or laptop computer.
Sending a Spanish Form
When creating the request, select the Spanish option so the Form Link opens the Spanish version of the form.
Use the Spanish option before sending so the recipient opens the Spanish version of the form.
Make sure the Spanish form has been opened, completed as needed, and saved before sending the request.
Recipient Uses a Plain-Text Email Program
This is uncommon, but an email program that does not display HTML links may show the Form Link as plain text. The recipient can copy the complete URL from the message and paste it into a web browser.
Use Plain Text only if the recipient cannot receive a standard HTML email.
If the Recipient Still Cannot Receive or Sign the Form
If the electronic workflow cannot be completed, use an appropriate alternate process consistent with district procedures. For example, the form can be printed or provided as a PDF for signature and returned through an approved method.
If the problem appears to be technical, contact SIRAS Support and include the workflow being attempted and any error message displayed. Do not include confidential student information in unsecured email.
