• Do not use the browser 'back' button, use SIRAS 'return to' links.  Browser back button actions will log you out, not immediately but eventually.
• Opened a form but didn't change anything, use Cancel, don't save. See screenshots below to leave a page without saving or using browser 'back' button.
• If your browser or computer needs 'updates', let updates happen, then restart your computer.
• Don't use IEP Manager forms like a word processor. Paste work from saved documents into Siras forms.
• Forms not opening? Try different PDF viewer preference - Go to /Tools/My Account/Edit Preferences and choose another option.Then click Update Preferences when done selecting different version. (see screenshot below)
• Maybe clear your browsers cache. Most of the time it isn't the solution, if it really is the solution, deleting all time only once will resolve.  One should not need to repeat this step.
• Working concurrently on the same record as other people at the same time!?. This one requires clear communication as to who has saved what so far. SIRAS will tell you who's also working on something (see screenshots below) but if you are seeing system messages, please be in contact with other staff. In these situations, always communicate verbal confirmation of what other staff were last working on so that you know you see it there too before you proceed! If you don't see someone else's work when they told you it was there and still continue to use the form, that will be an issue.

Form viewing issues:

Screenshot below is of the menu you can use to try different form engines. When one doesn't work, an other will.

If you try all 4 options and it still doesn't work, by all means email [email protected] with the record ID and the name of the page you having trouble opening it if it is a specific page only.

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This message below about 'opened for editing' means this other staff person has this form open.
If you need to work on this form, refresh your view of the record. Logging off works best but there is a refresh button.

We want to confirm from the other person what new information to look for in the form.

When the above message goes away, refresh the record, or log off and back on.

Once you see the data they entered on your end, it is safe to add your work.

However if you don't see their data when opening the form to work on it, be sure to cancel out of the form, not save!!

If you see the below message, there are people still working in the Goals Developer, we shouldn't have saved this form yet.

Make sure to re-open this form after the Goals Developer work is done to pull the new data into it, then save it once more.