It is always a challenge to troubleshoot why the parent is unable to sign as there are many unknown variables:

1. What form is it?  If the specific form is named, we can verify that the form is configured properly and working for this function.

2. Are they able to access the form link in their email?   If not, confirm the email address.    Have recipient check the email spam/junk mail folder.

3. Are they able to open the form, access the eSignature line but when double clicking the eSignature pallet does not appear?  If so, the sender may have sent it to the wrong class of recipients.

4. Is the person selecting the 'Parent/Guardian/Adult Student' option before sending the email?  This happens a lot.           
             
5. What device is the recipient (Parent) using?  Even though it often works on a phone we technically do not support that.  If the user is on an old computer; and using Internet Explorer which is no longer supported by MS they will have problems.

6. Sometimes the recipient (Parent) does not scroll down the form where the eSignature line is.  This also happens often.

7. If the recipient is still unable to receive the form link or eSign the form, then download the form and send using your email as an attachment.  The parent will have to print the form and then sign using a regular pen and mail back the form.  If this is not possible, then the sender would need to print the form and send the form to the parent to sign, include a self addressed envelope.

Please be sure to review the steps in the attached handout.