Troubleshoot a recipient is unable to get the email form link from SIRAS

1. Is the intended recipient receiving the SIRAS email with the form link?   If not:

     a. confirm the recipients email address.   

     b. Have recipient check the email spam/junk mail folder.  (this includes password resets.  Check user account to confirm your email is correct) 
 

This is the most frequent issue.

2. Is the recipient able to open the form, access the eSignature line but when double clicking the eSignature pallet does not appear?  If so, the sender may have sent it to the wrong role of recipients such as the: 

3. What form is it?  If the specific form is named, we can verify that the form is configured properly and working for this function.

4. Assuming sending to the parent, is the person selecting the 'Parent/Guardian/Adult Student' role option before sending the email?           
             
5. What device is the recipient (Parent) using?  Even though it often works on a phone we technically do not support that.  If the user is on an old computer; and using Internet Explorer which is no longer supported by MS they will have problems.

6. Sometimes the recipient (Parent) does not scroll down the form where the eSignature line is.  This also happens often.

7. If the recipient is still unable to receive the form link or eSign the form, then download the form and send using your email as an attachment.  The parent will have to print the form and then sign using a regular pen and mail back the form.  If this is not possible, then the sender would need to print the form and send the form to the parent to sign, include a self addressed envelope.

8. be sure that your district IT have 'white listed' @sirassystems.com